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Privacy Policy

Privacy Policy

‌Effective Date: September 16, 2026‌

Welcome to the privacy policy of arktis de GmbH, the operator of the e-commerce website www.arktisde.com. At arktis de GmbH, we are deeply committed to protecting the personal data and privacy of every customer who browses our collection of top-rated phone cases and high-performance Type-C accessories, creates an account on our platform, places an order, or interacts with our services in any way. This Privacy Policy is designed to clearly outline how we collect, use, store, share, and safeguard your personal information, in full compliance with applicable data protection regulations including the General Data Protection Regulation (GDPR) as a Germany-based business serving customers across the European Union and global markets. We developed our brand out of a core mission to make daily tech life smoother and more stylish for all our users, and this principle extends to every aspect of how we handle your personal information. If you have any questions or concerns about this policy or our data practices at any point, you can reach out to our dedicated data protection team at any time using the contact details provided below.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality products and seamless shopping experience to you, and we never gather unnecessary personal data without your explicit awareness. The categories of information we may collect include:

1.1 Information You Provide Voluntarily

When you interact with [www.arktisde.com], you may choose to share certain personal details with us directly. This information includes, but is not limited to:

  • Full name, billing address, shipping address, and contact phone number: We require this information to process your order, arrange fast and reliable shipment of your selected phone cases, USB-C chargers, adapters, cables, and other accessories, and resolve any delivery issues that may arise.
  • Email address: We use this to send you order confirmation notifications, shipping updates, responses to your customer support inquiries, and optional marketing communications that you have explicitly opted in to receive.
  • Payment information: When you complete a purchase on our site, we collect necessary billing details including payment card number, expiration date, and security code, or information related to your selected alternative payment method. We never store full sensitive payment details on our internal servers, and all payment processing is handled through industry-standard, PCI DSS-compliant payment gateways to eliminate risk of unauthorized access.
  • Account registration details: If you create a “My Account” profile on our website, you will provide a username, password, and optional personal preferences including your preferred device type to help us recommend the most compatible phone gear for your daily tech use.
  • Communication content: When you contact us via our contact form, email, or phone support line, we may keep a record of your messages, support tickets, and conversation history to ensure we deliver consistent, high-quality customer service and resolve your concerns efficiently.

1.2 Automatically Collected Information

As you browse [www.arktisde.com], our servers automatically gather certain technical information from your device to optimize website performance, troubleshoot technical issues, and improve your overall shopping experience. This information covers:

  • IP address, device type, operating system version, browser type and language, time zone setting, and unique device identifiers.
  • Browsing behavior data: Pages you view on our site, products you add to your cart, search terms you enter, time spent on each page, click paths, and actions you take during your session. This data helps us understand which of our 320+ total products are most popular with customers, and refine our site layout to make it easier to find the exact phone case or Type-C accessory you are looking for.
  • Cookie and tracking technology data: We use standard cookies, web beacons, and similar tracking tools to remember your preferences, keep your cart active across sessions, and deliver a personalized browsing experience. You can adjust your browser settings to refuse cookies at any time, though this may restrict some full functionality of our e-commerce platform.

1.3 Information From Third-Party Sources

In limited circumstances, we may receive supplementary information about you from trusted third-party partners to help us verify your identity, prevent fraudulent transactions, and improve our service quality. This includes address verification services, payment processing partners, and anti-fraud service providers that share limited relevant data with us strictly for the purpose of protecting our customers and our business.

2. How We Use Your Personal Information

All personal data we collect is used for lawful, transparent purposes that are directly relevant to your relationship with our brand. The core ways we process your information include:

  • Order fulfillment and after-sales support: We use your name, shipping address, and contact information to process every purchase, arrange for fast shipping of your order, send you tracking updates, and handle return or refund requests in line with our published store policies. Our 97% customer satisfaction rate is built on timely, reliable order processing, which depends entirely on accurate use of the details you provide to us.
  • Website functionality and experience optimization: The automatically collected browsing and technical data allows us to resolve website bugs, load product pages faster, customize our product recommendations based on your past browsing history, and ensure our site displays correctly across all types of desktop, mobile, and tablet devices.
  • Customer service communication: We use your email and phone number to respond to your questions about our products (such as compatibility of our 65W USB C Wall Charger Block, Gigabit USB C Ethernet Adapter, or military grade shockproof phone cases), help you reset your account password, notify you of changes to our site terms, and resolve any post-purchase issues you may encounter.
  • Marketing and promotional outreach: If you have given us explicit opt-in consent, we will send you occasional email newsletters featuring our new arrivals, limited-time discounts, exclusive offers on fan-favorite phone gear, and updates to our product catalog. You can unsubscribe from all marketing communications at any time using the one-click unsubscribe link included in every promotional email we send, or by contacting our support team directly. We will never send you unsolicited marketing messages without your prior explicit permission.
  • Security and fraud prevention: We process IP addresses, account activity data, and payment information to detect unauthorized access to your account, identify fraudulent purchase attempts, and protect the security of all 56K+ happy customers who shop on our platform. This processing is based on our legitimate interest in maintaining a safe, trusted e-commerce environment for every user.
  • Legal compliance: We may process your personal information when it is required to do so by applicable law, regulatory authority, or valid legal process, such as responding to a court order, tax audit request, or consumer protection investigation.
  • Product development and quality improvement: We analyze anonymized, aggregated browsing and purchase data to identify trends in customer demand, curate new products that align with the needs of our users, and continue to ensure every item in our catalog meets our strict quality check standards that guarantee our products last 18+ months of regular use.

3. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit written consent. We only share your data in the following limited, transparent circumstances:

  • Trusted service provider partners: We share necessary information with vetted third-party service vendors who work on our behalf to deliver our services. These partners include payment processors, shipping and logistics companies that deliver your orders, website hosting providers, email service platforms, IT maintenance vendors, and anti-fraud service providers. All of these partners are bound by strict data processing agreements that require them to protect your personal data at the same level of security that we maintain, and they are prohibited from using your information for any purposes other than the explicit tasks they are performing for us. For example, our logistics partner will only receive your name and shipping address to deliver your purchased phone case or USB-C dock, and they are not permitted to use that information for any unrelated marketing or operational activities.
  • Corporate transaction scenarios: If arktis de GmbH undergoes a merger, acquisition, asset sale, or full or partial transfer of business operations, your personal information may be transferred to the succeeding entity as part of the business assets. We will provide advance notice to all registered customers in the event of such a change, to inform you of any new changes to data handling practices that may result from the transaction.
  • Legal requirement protection: We may disclose your personal data if we determine in good faith that disclosure is necessary to comply with a binding legal obligation, protect the rights, property, or safety of arktis de GmbH, our customers, or members of the general public, or respond to valid legal claims filed against our business.
  • With your explicit consent: In any scenario not outlined in this Privacy Policy, we will always seek your explicit opt-in permission before sharing any of your personal information with a third party.

4. Data Retention Period

We do not keep your personal information for any longer than is strictly necessary to fulfill the purposes for which we originally collected it. The specific retention timelines for different categories of data are as follows:

  • Order and purchase related data: We retain all order records, billing details, and purchase history for a period of 10 years following the completion of your order, to comply with German tax law requirements, warranty claim obligations, and product return policy rules.
  • Registered account data: If you maintain a “My Account” profile on our website, we will store all your account details, saved preferences, and past order history for as long as you choose to keep your account active. If you request to delete your account, we will erase all associated personal data within 30 days of receiving your request, except for the information we are legally required to retain for tax, accounting, or regulatory compliance purposes.
  • Marketing communication contact data: We keep your email address on our marketing subscriber list until you choose to unsubscribe, or until you request that we delete your contact information from our records.
  • Automatically collected technical browsing data: We store standard browsing session logs, IP address records, and cookie data for a maximum period of 12 months, after which this data is either permanently deleted or anonymized so that it can no longer be linked back to your individual identity.

5. Your Data Protection Rights

Under the GDPR and applicable German data protection laws, you hold a comprehensive set of rights over your personal information. You can exercise any of these rights at any time free of charge by submitting a request to our team using the contact details listed in Section 7 of this policy:

  • Right of access: You have the right to request a full copy of all personal information we hold about you, including details of how and why we process your data, and the list of third parties we have shared your information with.
  • Right to rectification: If you find that any of the personal information we store about you is incorrect, incomplete, or out of date (such as an old shipping address or misspelled name), you have the right to request immediate correction of that data. You can also update most of these details directly at any time from your “My Account” page on our website.
  • Right to erasure (Right to be forgotten): You may request that we permanently delete all of your personal data from our systems, in circumstances where the information is no longer needed for the original purposes we collected it for, you withdraw your consent to our processing, or our processing of your data violates applicable data protection regulations. We will honor this request as soon as possible, subject only to the limited exceptions where we are legally required to retain certain data to comply with our legal obligations.
  • Right to restriction of processing: You have the right to request that we pause the processing of your personal information in cases where you contest the accuracy of the data, our processing is unlawful, you no longer need us to use the data but you require us to keep it for the establishment, exercise, or defense of legal claims, or you have objected to our legitimate interest based processing and we are in the process of verifying your objection.
  • Right to data portability: You can request that we provide all the personal data you have provided to us in a structured, commonly used, machine-readable format, so that you can easily transfer this data to another service provider of your choice.
  • Right to object: You have the full right to object to any processing of your personal information that we carry out based on our legitimate interests, at any time. If you object to our processing for direct marketing purposes, we will immediately stop all marketing related processing of your personal data with no additional delay.
  • Right to withdraw consent: For any processing activity that you originally provided explicit consent for (such as receiving our marketing newsletters), you can withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we completed before your withdrawal was received.
  • Right to lodge a complaint: If you believe that our handling of your personal data violates applicable data protection regulations, you have the right to submit a complaint directly to your local data protection supervisory authority at any time.

6. Data Security Measures

At arktis de GmbH, data security is one of our highest priorities, and we have implemented a comprehensive set of industry-standard technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

  • End-to-end 256-bit SSL encryption for all data transmitted between your browser and our [www.arktisde.com] website, ensuring that all sensitive information such as payment details and personal identifiable data is fully protected during transmission.
  • Role-based access control for all our internal teams, ensuring that only a very limited number of authorized staff have access to your personal information, and only to the minimum extent required to perform their job duties for order fulfillment or customer support.
  • Regular security audits, system vulnerability scanning, and penetration testing conducted on our website and server infrastructure, to identify and resolve any potential security risks before they can impact our customers.
  • Off-site encrypted backup of all critical order and business data, with strict access controls to prevent unauthorized access to backup records.
  • Regular data protection and security training for all our staff, to ensure every member of our team understands their obligations for safeguarding customer personal data at all times.
    While we make every possible effort to protect your personal information, no data transmission or storage system can be guaranteed to be 100% invulnerable. If we ever detect a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority immediately, in full compliance with all applicable legal requirements.

7. Contact Information

If you have any questions, comments, concerns, or formal requests related to this Privacy Policy, or any aspect of how we handle your personal data, you can contact arktis de GmbH at any time using the following details:

  • Company Name: arktis de GmbH
  • Registered Address: Gordenhegge 8, 48720 Rosendahl, Germany
  • Contact Phone Number: +49 176 32109300
  • Contact Email Address: [email protected]

Our data protection team will respond to your inquiry as quickly as possible, generally within 3 business days of receiving your message.

8. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy from time to time to reflect changes in our business operations, new legal requirements, or updates to our product and service offerings. When we make significant changes to this policy, we will update the “Effective Date” listed at the top of this page, and post a clear prominent notification on the homepage of [www.arktisde.com] to alert all customers of the revisions. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and purchase of our products after the effective date of the revised policy will constitute your acknowledgment and agreement to the updated terms of this Privacy Policy.