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Terms of Service

Terms of Service

‌Effective Date: September 16, 2026‌

Welcome to the official Terms of Service of arktis de GmbH, the operator of the e-commerce website www.arktisde.com. These terms and conditions set out the legally binding rules that govern your access to and use of our platform, as well as all purchases you make of our catalog of top-rated phone cases and high-performance Type-C accessories. At arktis de GmbH, we were founded out of a simple mission to make your daily tech life way smoother, by curating durable, fairly priced tech accessories that stand the test of time. Every product in our 320+ total product lineup undergoes strict quality checks to ensure it lasts 18+ months of regular use, and we are proud to count more than 56K happy customers across Europe who trust our brand to deliver consistent, high-quality gear, holding a 97% overall customer satisfaction rating to date. By browsing, accessing, creating an account, placing an order, or interacting with our website in any way, you confirm that you have read, understood, and agree to be bound by every provision laid out in these Terms of Service. If you do not agree to all the terms outlined below, you are not authorized to use our website or make any purchases from our platform. If you have any questions, comments, or concerns about these terms, you may contact our team at any time via email at [email protected], by phone at +49 176 32109300, or via postal mail at our registered business address Gordenhegge 8, 48720 Rosendahl, Germany.

1. Platform Eligibility and User Accounts

To create a registered “My Account” profile on www.arktisde.com and make purchases on our platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age, or the legal age of majority in your country of residence, to enter into a binding purchase agreement with our company. If you are under the age of 18, you may only use our website and place orders with the explicit supervision and consent of a parent or legal guardian, who will take full legal responsibility for all your activities on our platform.
  • You must be a resident of one of the regions we offer shipping services to, which currently covers all 27 member states of the European Union. We do not currently accept orders from or ship to locations outside of the European Economic Area.
  • All information you provide to us during account registration, checkout, or customer support communication must be accurate, complete, and kept up to date at all times. You are solely responsible for updating your account details such as shipping address, contact phone number, and email address immediately if any of this information changes, to prevent delivery failures or missed order notifications.
  • You are entirely responsible for safeguarding the login credentials for your account, including your account password, and all activities that take place under your registered account. You agree to notify us immediately if you detect any unauthorized use of your account, or any other security breach on our platform related to your profile. arktis de GmbH will not be liable for any loss or damage arising from your failure to protect your account login details.
  • We reserve the full right to terminate your account, cancel pending orders, or restrict your access to our website at our sole discretion, without prior notice, if we determine you have violated any of the terms laid out in this agreement, submitted fraudulent information, or engaged in activity that harms the security or operation of our platform or other customer experiences.

2. Product Information, Pricing, and Availability

We make every effort to present all product details, descriptions, specifications, images, and pricing information on our website as accurately as possible, but there are rare unavoidable circumstances where errors may occur, and the following rules apply to all product listings on our site:

  • All product visuals and images displayed on www.arktisde.com are for illustrative reference only. The actual finished product you receive may have minor, non-impactful variations in color, texture, or minor design details compared to the screen display, due to differences in monitor color calibration, manufacturing process adjustments, or batch production updates. These minor variations do not qualify as a product defect.
  • All product prices listed on our website are denominated in Euros, and include the applicable German VAT (Value Added Tax) rate for residents within the European Union, unless explicitly stated otherwise. Shipping fees, customs duties (where applicable), and any additional taxes related to your order will be clearly displayed to you at the checkout stage before you confirm your purchase.
  • We reserve the right to adjust product pricing, run limited-time promotional discounts, or modify special offer terms at any time, without prior advance notification to users. The price that will be charged to you is the exact price displayed on the product page at the moment you submit your completed order. Promotional codes cannot be combined with other ongoing store discounts unless explicitly stated in the terms of the promotion.
  • Product availability information listed on our website is updated in real time as accurately as possible, but we cannot guarantee that every item will remain in stock at the exact moment you place your order. If a product you have ordered goes out of stock unexpectedly after you complete your purchase, our customer support team will contact you within 2 business days to offer you the option of waiting for restock, exchanging the item for a comparable alternative product of equal or greater value, or receiving a full 100% refund back to your original payment method with no additional fees applied.
  • All of our products are designed for standard consumer use with compatible devices as listed on each product page. We do not warrant that any of our phone cases, cables, or accessories will be fully compatible with unbranded, third-party modified, or custom-built non-commercial devices that fall outside of the standard commercial consumer device specifications the product was designed for.

3. Order Acceptance and Payment Terms

Your submission of an order on our website constitutes a formal offer to purchase the selected products from arktis de GmbH, and the following rules govern the full order processing and payment flow:

  • After you submit your order and complete payment, you will receive an automatic order confirmation email from our system. This email only confirms that we have received your order submission, and it does not constitute formal legal acceptance of your purchase offer. We reserve the right to reject any order at our sole discretion for any reason, including but not limited to identified fraud risks, pricing or product information errors in our listings, or confirmation that you are not located in a region we currently offer shipping services to. If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within 5 business days.
  • All payments must be completed using one of the valid payment methods supported on our checkout page, which includes major credit and debit cards, trusted digital wallet services, and other EU-regulated payment processors. We do not accept cash on delivery payments, and we will never ask you to send payment via bank transfer to an unlisted personal bank account outside of our official checkout payment gateway.
  • All payment transactions processed through our website are protected by industry-standard 256-bit SSL encryption, and we never store full sensitive payment card details on our internal servers, to ensure the full security of your financial information. You confirm that you are the legal authorized holder of the payment method used to complete your purchase, and that there are no restrictions preventing the full processing of your payment.
  • If your payment is declined, flagged for review, or requires additional verification for anti-fraud purposes, our support team may contact you to request additional information to confirm your identity and validate the order. We will not process or ship your order until the payment verification process has been fully completed.

4. Intellectual Property Rights

All content published and hosted on www.arktisde.com is the exclusive intellectual property of arktis de GmbH, and is protected by applicable copyright, trademark, and other intellectual property laws across Germany and the European Union.

  • This protected content includes, but is not limited to, all website design layouts, original text product descriptions, product images, brand logos, graphic designs, video content, website code, page structure, promotional copy, and all other digital assets hosted on our platform. You may not reproduce, distribute, publicly display, modify, resell, or use any of this content for any commercial or non-personal purpose without our explicit prior written permission.
  • You may not frame, embed, or scrape content from our website using automated tools such as web crawlers, bots, or scrapers for any purpose, including for price comparison resale websites, data mining activities, or unauthorized commercial use, unless we have granted you explicit written authorization to do so.
  • By submitting any user-generated content to our platform, including product reviews, feedback, social media tags, or other public comments, you grant arktis de GmbH a perpetual, royalty-free, non-exclusive, global license to use, reproduce, modify, and display that content for brand promotional, marketing, or website improvement purposes, without any requirement to provide you additional compensation. All user-submitted content must not contain unlawful, offensive, defamatory, or infringing material that violates the rights of any third party. We reserve the right to remove any user-submitted content from our website at any time if we determine it violates applicable laws or our community guidelines.

5. User Conduct and Prohibited Activities

When you access and use our website, you agree that you will not engage in any of the following prohibited activities that may harm our platform, our other customers, or the normal operation of our business:

  • You will not use our website for any unlawful purpose, or in violation of any applicable local, national, or EU-level laws and regulations.
  • You will not attempt to gain unauthorized access to other users’ account data, our website server infrastructure, or any private internal system of arktis de GmbH.
  • You will not upload or transmit any malicious software, viruses, or harmful code that may damage the operation of our website, or compromise the devices of other users browsing our platform.
  • You will not make any false, fraudulent, or malicious claims against our products, our brand, or our services, including submitting fake product reviews or filing invalid payment chargeback requests for orders that you have already received and accepted.
  • You will not impersonate any arktis de GmbH employee, representative, or other user of our platform, or misrepresent your affiliation with any individual or entity in communication with our support team.
  • You will not reproduce, duplicate, copy, resell, or exploit any part of our website services for any commercial resale purpose without our explicit written consent. We reserve all rights to pursue full legal remedies against users who engage in these prohibited activities, including issuing account bans, filing damage claims, or reporting unlawful conduct to relevant law enforcement authorities.

6. Shipping, Returns, and Refund Terms

All order fulfillment, shipping arrangements, return processing, and refund related activities for purchases made on our platform are governed by our separate published Shipping Policy and Refund and Returns Policy, which are publicly accessible via the footer navigation of www.arktisde.com. By agreeing to these Terms of Service, you also fully acknowledge and accept all rules laid out in those two separate policies. We explicitly restate that arktis de GmbH does not approve any pure “refund only” requests, and no full or partial refund will ever be processed before we have received, inspected, and confirmed the condition of the returned product back at our warehouse, in line with our stated returns policy. All estimated shipping delivery timelines provided on our website are reference values only, and we are not liable for minor delays caused by events outside of our direct reasonable control, including extreme weather events, courier operational disruptions, or public authority regulatory restrictions.

7. Limitation of Liability

arktis de GmbH shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or our purchased products, including but not limited to lost profits, lost data, or business interruption costs, even if we have been advised of the possibility of such damages in advance. Our maximum total aggregate liability to you for any and all claims arising from your use of our platform or your order shall never exceed the total purchase amount you paid for the specific order that gives rise to the claim. Nothing in this clause shall act to limit or exclude our liability for cases of proven gross negligence, willful misconduct, personal injury, or death, where such liability cannot be legally excluded under applicable German law.

8. Modifications to Terms and Service Updates

We reserve the full right to update, modify, or revise these Terms of Service at any time, to reflect changes in our business operations, new regulatory requirements, product line adjustments, or website feature updates. When we make material changes to these terms, we will update the “Effective Date” posted at the top of this document, and publish a clear public notification on the homepage of www.arktisde.com to alert all users of the revisions. Your continued access to our website, browsing of our product listings, or submission of new orders after the effective date of the revised terms will constitute your full acceptance of all the updated provisions. If you do not agree to the revised terms, you must discontinue all use of our website and place no further orders on our platform. We also reserve the right to temporarily or permanently suspend operation of the whole or any part of our website for maintenance, system upgrades, or other operational reasons, without prior advance notice to users, and we will not be held liable for any loss or inconvenience caused by temporary website unavailability.

9. Governing Law and Dispute Resolution

These Terms of Service shall be governed and interpreted exclusively in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. Any disputes, claims, or disagreements arising out of or related to these terms, your use of our website, or any purchase you make from arktis de GmbH, shall first be resolved through good faith amicable negotiation between both parties. If the dispute cannot be resolved peacefully within 30 days of the start of negotiations, the exclusive jurisdiction for all legal proceedings shall be the courts located in the city of Coesfeld, Germany, where our registered business operates. Nothing in this clause shall prevent you from exercising your full statutory consumer protection rights that apply under your local national laws.

10. Entire Agreement

These Terms of Service, combined with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy posted on www.arktisde.com, constitute the full entire legal agreement between you and arktis de GmbH, and supersede all prior informal oral or written agreements, discussions, or understandings related to your use of our e-commerce platform. No modification to this agreement shall be considered valid unless it is issued in written form by an authorized legal representative of arktis de GmbH. If any single provision of these Terms of Service is found to be invalid, unenforceable, or illegal by a competent court of law, the remaining full provisions of the agreement shall remain in full force and effect, and the invalid clause shall be replaced with a new valid provision that most closely matches the original commercial intent of the original clause.

By accessing www.arktisde.com and completing your purchase with arktis de GmbH, you confirm that you have read, fully understood, and unconditionally agreed to all the terms and conditions laid out in this document, as of the effective date September 16, 2026.