Effective Date: September 16, 2026
Welcome to the official Shipping Policy of arktis de GmbH, the operator of www.arktisde.com. As an e-commerce brand dedicated to delivering top-rated phone cases and high-performance Type-C accessories to our 56K+ happy customers across Germany, the European Union and beyond, we prioritize fast, transparent and reliable delivery to make your daily tech life smoother as promised. This policy clearly outlines all our shipping rules, processing timelines, delivery coverage, fee structures and related arrangements, so you can fully understand what to expect after placing an order on our platform. If you have any questions about your shipment or any part of this policy, you can reach our support team at any time via email at [email protected], by phone at +49 176 32109300, or via post at our registered address Gordenhegge 8, 48720 Rosendahl, Germany.
1. Order Processing Timeline
Every order placed on www.arktisde.com goes through a strict quality verification process before it leaves our warehouse, to ensure every product you receive meets our rigorous “built to last” standard that guarantees our items work perfectly for 18+ months of regular use.
- All orders placed before 15:00 CET on regular business days will be processed, quality-checked and handed over to our courier partner on the very same day.
- Orders submitted after 15:00 CET, on weekends, or on official German public holidays will be processed on the next following business day.
- You will receive an automatic order confirmation email immediately after your payment is successfully completed, and a separate shipment notification email with your unique tracking number as soon as your parcel is dispatched from our warehouse. We do not process or dispatch any orders until full payment has been confirmed and verified by our payment system.
2. Delivery Coverage & Estimated Delivery Times
We offer shipping services to all 27 member states of the European Union, with tiered estimated delivery windows based on your location:
- Domestic Germany Delivery: For all shipping addresses within Germany, standard delivery takes 2 to 4 business days after the order is dispatched. Many locations can even receive their parcels within 2 business days, depending on local courier routing efficiency.
- Neighboring EU Countries (Austria, Netherlands, Belgium, Luxembourg, France, Denmark, Czech Republic): Standard estimated delivery time ranges from 3 to 6 business days after dispatch.
- Other EU Member States: For locations further away from our Rosendahl warehouse, estimated delivery takes 5 to 9 business days after the order leaves our facility.
Please note that these timelines are estimated reference values only. Very rare circumstances including extreme adverse weather conditions, local courier operational adjustments, unexpected public health measures, or custom clearance checks for cross-border EU orders may lead to minor delivery delays that are out of our direct control. If your order does not arrive 3 business days past the maximum estimated delivery window for your region, please contact our support team immediately and we will help you trace your parcel as fast as possible.
3. Shipping Fee Rules
To keep our product prices fair and accessible as we have always promised, we adopt a transparent, no-hidden-fee shipping pricing model:
- For all domestic Germany orders with a total value over 39 EUR, we offer completely free standard shipping with no extra charges added at checkout.
- Domestic orders under 39 EUR will be charged a flat standard shipping fee of 3.99 EUR at checkout.
- For cross-border EU orders, the flat standard shipping fee is 6.99 EUR for all order values under 79 EUR, and all cross-border EU orders over 79 EUR qualify for free standard shipping automatically.
- We currently do not offer premium expedited shipping options, but we are working to roll out this service for customers who want faster delivery of their selected phone case, USB-C wall charger, or other accessories in the near future.
4. Shipment Tracking & Delivery Notes
Once your order is dispatched, you can use the tracking number we send to your registered email address to check real-time status updates of your parcel on our courier partner’s official website at any time.
- Please make sure the shipping address you fill in at checkout is complete, accurate and includes a valid local contact phone number, to avoid failed delivery attempts caused by incorrect address information. We are not responsible for re-shipping costs caused by wrong or incomplete addresses you provide during the order submission process.
- If the courier marks your parcel as successfully delivered but you have not received your package, please contact our support team within 7 calendar days of the marked delivery date. Our team will work with the courier immediately to launch an investigation and resolve the issue for you.
- Customers are advised to inspect the outer packaging of the parcel for obvious damage before signing for receipt. If you find the packaging is severely damaged or shows signs of being opened, you can refuse to sign for the parcel and contact us right away, and we will arrange a free re-delivery of your order for you immediately.
5. Undeliverable Parcels & Returned Shipments
If a parcel is sent back to our warehouse as undeliverable due to reasons including the recipient being unreachable for multiple consecutive delivery attempts, the address is invalid, or you refuse to accept the parcel without a valid product quality reason, the shipping fee we have already paid to the courier will be deducted from any subsequent refund you may apply for, in line with our published Refund and Returns Policy. We will re-process your re-delivery request only after you confirm the corrected shipping address and cover the second shipping cost.