Refund and Returns Policy

Effective Date: September 16, 2026‌

Welcome to the official Refund and Returns Policy of arktis de GmbH, operator of the e-commerce website www.arktisde.com. We have built our brand around the core promise of delivering tested-tough, fairly priced phone cases and high-performance Type-C accessories that make your daily tech life smoother, backed by our strict quality checks that ensure every product lasts 18+ months of regular use. This policy is designed to create clear, fair rules for all post-purchase interactions, and we explicitly emphasize that pure partial or full refunds without product return are not permitted under any circumstances. All customers who place orders on our platform agree to the terms laid out in this policy the moment they complete their purchase. If you have any questions about our return and refund processes, you can reach our support team at any time via email at [email protected], by phone at +49 176 32109300, or via mail at our registered address Gordenhegge 8, 48720 Rosendahl, Germany.

1. Core Ground Rule: No “Refund Only” Requests Accepted

We strictly do not process any full or partial refund requests where the purchased product is not physically returned to our designated warehouse address. This rule applies to all product categories across our entire 320+ item catalog, including all our top-rated phone cases, 65W USB C Wall Charger Blocks, Gigabit USB C Ethernet Adapters, USB C docking stations and every other accessory we sell. No exceptions will be made for “refund only” claims, even if you claim the product was damaged, misdelivered, or mismatched to your order, or if you state that you have discarded the item after unboxing. All valid refund requests must be paired with a completed full product return, and we will never issue any monetary reimbursement before we have received, inspected, and verified the condition of the returned item in person. This policy is put in place to ensure fair treatment for all our 56K+ happy customers, and to support our ability to keep product prices at the accessible, fair levels we are known for across the market.

2. Eligibility for Return

To qualify for a valid return request, your submission must meet all of the following requirements:

1. You must submit your return application within 30 calendar days from the date you receive your ordered product. Requests submitted after this 30-day window will not be approved under any circumstance.
2. The returned product must be in its original, unaltered condition, with no severe scratches, intentional damage, stains, or modifications made after unboxing. All original packaging, included accessories, and free bundled items that came with the order must also be included in the return package.
3. You must provide your original order number, clear photos of the product you wish to return, and a brief description of the reason for your return when submitting your request to our support team.
4. Products that show obvious signs of intentional misuse, accidental damage you caused during daily use, or normal wear and tear after prolonged use are not eligible for return.

3. Return Process Step-by-Step

1. Submit a return request to our support team via the contact channels listed above, providing all the required information including your order number and supporting photos of the item. Our team will review your request within 2 business days and send you a formal confirmation along with our designated return warehouse address once your request is approved.
2. Ship the full product and all included accompanying items back to the provided warehouse address. You are responsible for covering the return shipping fee unless the return is caused by our confirmed error, such as us shipping the wrong item or the product arriving with factory defects confirmed by our quality inspection team. We strongly recommend selecting a tracked, insured shipping service for your return, to avoid lost packages that may delay or invalidate your return process.
3. Send us the tracking number of your return shipment once you have dropped off the package, so our team can monitor its delivery status.
4. After our warehouse team receives and fully inspects your returned item to confirm it meets all return eligibility rules, we will process your exchange request or issue your refund to your original payment method within 5 business days.

4. Exchange Options

If you receive a product that does not match your order expectation, or you wish to swap your purchased item for a different model, different color, or different compatible product from our store catalog, we support direct product exchange as an alternative to returning for a full refund. For eligible exchange requests that meet our return rules, you only need to cover the shipping cost to send the original item back to us, and we will cover the cost to ship your new replacement product to your address for free.

5. Final Notes

We reserve the right to update the terms of this policy occasionally, and any changes will take effect immediately after we post the revised version on the www.arktisde.com website. We do not offer any cash compensation, partial refund discounts, or store credit as a replacement for physical product returns. By completing a purchase on our platform, every customer fully acknowledges and agrees that no refund-only requests will be approved, and all post-purchase reimbursement processes follow the full return rules outlined in this policy.